Frequently Asked Questions

Everything you need to know about transforming your living space.

How long does shipping take for furniture and decor?

Standard shipping typically takes 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.

Do you offer international shipping?

Currently, What's New ships exclusively within the continental United States and Canada. We are working on expanding our logistics to other regions soon.

Are your products covered by a warranty?

Yes, all our furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.

Can I track my order once it has been placed?

Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.